Hotel Ac Palacio De Santa Ana
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Hotel Ac Palacio De Santa Ana
Set on the banks of the Pisuerga River, this elegant 5-star hotel is housed in the historical monastery of Los Jerónimos, dating from the 18th century. AC Hotel Palacio de Santa Ana provides a luxurious setting, which will help you relax.
Other names for Hotel Ac Palacio De Santa Ana:
Conditions and services
General
- Check-in starts at: 15:00
- Check-out ends at: 12:00
- Wifi
- Internet
- Car park
- Air conditioning
- Heating
- Lift
- Reduced mobility access
- Non-smoker Rooms
- Non-smoking throughout
- Soundproof rooms
- Pets not allowed
Reception services
- 24-hour front desk
- Luggage storage
- Safe
- Tour desk
Food and beverage
- Restaurant
- Bar
- Special diet menus (on request)
- Room service
- Breakfast in the room
Common areas
- Terrace
Business facilities
- Business Centre
- Meeting rooms
Housekeeping service
- Laundry
Wellness
- Swimming pool
- Indoor pool
- Gym
What do guests think about this lodging establishment?
The accommodation received mixed reviews from guests. Some praised the hotel's amenities and friendly staff, particularly highlighting the excellent breakfast, clean rooms, and free parking. However, there were some notable concerns raised as well. The lack of water in the rooms at night was a recurring issue, with multiple guests complaining about it. Other guests mentioned a supposed mismatch between the hotel's category and the actual amenities provided, such as the absence of toothbrushes and limited minibar options. Noise disturbances from wedding guests during weekends also affected the quality of sleep for some visitors. Additionally, the hotel's location outside the city centre was mentioned as a drawback. Overall, while the accommodation had positive aspects, there were certain areas that needed improvement.
Reviews
The comments express the personal opinions of actual Destinia clients who either filled out the questionnaire Destinia sent them following their stay at the lodging establishment or filled out an online questionnaire through our website. These opinions don"t necessarily represent those of Destinia. We will not publish any review that contains objectively false information, insults, degrading opinions or personal information regarding the client. We calculate the overall ratings by taking an average of the scores awarded on the completed questionnaires.
Excellent
Based on 1523 reviews
- A M -Mar 14, 2020
Fabulous Marriott property and awesome staff!
- Fabio Oppini -Feb 9, 2020
Excellent hotel in a great location (a renovated ancient monastery), rooms are comfortable, breakfast and restaurant offer wide range of choice, overall very enjoyable. Definitely recommended.
- Cris Serrano Rueda -Jan 18, 2020
This charming hotel is a renovated convent by the river. It just a short drive from the historic centre and the perfect place to relax and unwind. The bed was incredibly comfy too! The hotel is cozy, the service is really good and the food is amazing - w
- Rodrigo Jurado -Sep 10, 2018
The hotel is a beautiful classical palace with very nice gardens and landscape around, specially in sunny days. The service staff from the complex is very professional and has a good eye for the details. The meeting rooms are big and has a lot of space. I
- Rachel Green -Sep 2, 2018
Fantastic food in restaurant. Hotel has lovely garden, but only accessible through restaurant, also closed for wedding when we were there. Hotel has a small indoor pool but lacks an outdoor pool or any access to fresh air. Indoor atrium all covered would